Cancellation & Refund Policy for atcexporter.com

Thank you for shopping at atcexporter.com. This Cancellation & Refund Policy outlines the rules and procedures regarding the cancellation of orders and the refund process. By placing an order on our website, you agree to comply with this policy. If you do not agree with any part of this policy, please refrain from placing an order.

Order Cancellation
a. Cancellation by the Customer: If you wish to cancel your order, please contact our customer support team as soon as possible. We will make every effort to accommodate your cancellation request. However, please note that orders may be processed and shipped quickly, so we cannot guarantee that your cancellation request can be fulfilled. If the order has already been processed or shipped, you may need to follow the return process outlined in our Return Policy (if applicable).
b. Cancellation by atcexporter.com: We reserve the right to cancel any order for reasons including, but not limited to: Unavailability of the product or service
Inaccurate or incomplete order information
Suspected fraudulent activity
Non-compliance with our Terms of Service
Refund Eligibility
a. Eligible Refunds: Refunds may be issued in the following cases:
Cancellation of an eligible order (subject to the terms mentioned above)
Return of a product in accordance with our Return Policy (if applicable)
Product damaged during shipping (subject to our Shipping & Delivery Policy)
b. Non-Eligible Refunds: Refunds will not be provided in the following cases:

Change of mind or personal preference
Failure to read or understand product descriptions, specifications, or usage guidelines
Accidental or intentional damage caused by the customer
Unauthorized modifications or alterations to the product
Products returned without prior authorization or not in compliance with our Return Policy (if applicable)
Refund Process
a. Refund Method: Refunds will be issued using the original payment method used for the purchase. If the original payment method is unavailable, we may issue the refund through an alternative method.
b. Refund Timing: Refunds will be processed within seven 7 business days from the date the refund request is approved. Please note that the time it takes for the refund to reflect in your account may vary depending on your financial institution.

Return Shipping Costs
a. Eligible Return Shipping Costs: If a return is authorized in accordance with our Return Policy (if applicable), we will provide instructions on how to proceed with the return shipment. In certain cases, we may offer prepaid return labels or reimburse reasonable return shipping costs upon verification.
b. Non-Eligible Return Shipping Costs: We are not responsible for return shipping costs in the following cases:

Change of mind or personal preference
Failure to read or understand product descriptions, specifications, or usage guidelines
Accidental or intentional damage caused by the customer
Unauthorized modifications or alterations to the product
Products returned without prior authorization or not in compliance with our Return Policy (if applicable)
Communication and Support
If you have any questions or concerns regarding cancellations or refunds, please contact our customer support team at contact@atcexporter.com. We will be happy to assist you and provide further guidance.

Modifications to the Policy
We reserve the right to modify or update this Cancellation & Refund Policy at any time without prior notice. The updated version will be effective as of the date of posting on atcexporter.com. Your continued use of our website after any modifications to this policy signifies your acceptance of the revised terms.

Please refer to our Terms of Service and other policies for additional information regarding your rights and responsibilities as a customer.

Last updated: 05/02/2024

If you have any questions or concerns about this Cancellation & Refund Policy, please contact us at contact@atcexporter.com.